Frequently Asked Questions

What is an audio conference?

Audio Conferencing is an excellent tool for education/training – all it takes is a phone and a good internet connection.

With Audio Conferencing, you can listen to industry experts from the convenience of your office, home or on a mobile phone. You can get business enhancing information – without the cost, time and stress involved in travelling.

I can’t make the event at the scheduled time. Can I transfer my event to a colleague or friend, or view the event at a later time?

If for any reason you are unable to attend the session at the scheduled time. You may transfer your event by sending an email to us at [email protected]. Remember to provide the participant’s name and contact details, so we can get in-touch with them. All our events are recorded and made available online. If you’d like to view the missed event, we send out an email to all registrants 1-2 business days after the event with a link to the pre-recorded session.

How long is an audio conference?

We design audio conferences keeping in mind your busy schedule. Most of the audio conferences are 60 minute in length. Some of our audio conferences also extend to 90 minute.

What if the time and the date of conference don’t suit me?

You can opt for CD recordings of these conferences or purchase the conference transcripts (PDF format). You can also request for a replay of the audio conference on any date convenient to you — All you need to do is contact our customer care.

What if I cannot attend the live audio conferences?

Each program is available as an audio CD, print transcript or downloadable MP3

How long will it take to receive my audio product?

CDs generally take 2-3 weeks to be delivered once the live program takes place. You will also receive the full packet of conference materials with your product.

How long will it take to receive my print transcript?

Transcripts are generally delivered within 4-6 weeks after the live program takes place. You will also receive the full packet of conference materials with your product.

How do I register for an audioconference?

We have a few ways you can register for your audio conference:

1. ONLINE: Register through our secure website
2. PHONE: Call (800) 223-8720 and speak to a customer service representative.
3. FAX: Complete an order form and fax it to (800) 508-2592
4. MAIL: Complete an order form and mail it to the address shown

If you have any additional registration questions, please call customer service at (800) 223-8720.

What type of equipment do I need

All you need is a regular telephone—with speakerphone if you have a group listening and a good internet connection.

How do I download the presentation materials and associated exhibits?

The material is usually uploaded on the website 24 hours prior to the conference time. You’ll receive instruction with password for that as soon as material is available for download.

What happens if I have technical problems during the call?

In case of any technical problem, you can call our customer support and ask for the assistance. In case any technical problem occurs from our end, we will reschedule the conference to some other date and time and you will be informed.

In case I am not able to attend a live event, then what?

We will replay the audio conference for you on date and time convenient to you. All you need to do is – contact our customer support.

How can I give feedback?

After conclusion of the audio conference, we will provide you with a link to a survey form, where you can give use your valuable feedback.

Have additional questions?

Please feel free to contact our customer service at 800-223-8720 (Monday through Friday, 9:00 a.m. to 6:00 p.m. Eastern Time) or e-mail [email protected] with any additional questions.

Can I get a customized audio conference for my organization?

Yes, you can contact our customer support and explain your requirements to them. If there are more than 10 people interested in scheduling of a conference, we will arrange the same for you.

Are there discounts for multiple users in my office?

Yes! Discounts are available for multiple line purchases and for CDs or print transcripts purchased with the live audio conference. For more information, please call our customer service at 800-223-8720.

What credit cards do you take?

For your convenience we accept the following forms of credit card payment:

— Visa
— MasterCard
— American Express
— Discover
— PayPal

In addition, we will accept personal and corporate checks.

Who should I make my check out to?

Please make checks payable to: “AudioSolutionz”

What is your refund policy?

We firmly believe that customer always comes first. We respect and value our commitment to your satisfaction and promise to deliver you the best quality, authentic products. Under that oath we come with a money back guarantee keeping in mind the terms and conditions of the company.

We strive to achieve utmost levels of customer satisfaction and make sure that all our products cater to your unique needs and meet your expectations. We follow a fair and transparent return policy depending upon the type of product you purchase.

Special Instructions for Newsletters:
For newsletters, we have a flexible return policy. You may use as many number of issues for our monthly newsletters as you find satisfactory and whenever you wish to unsubscribe, we will deduct the charges in accordance with the number of issues used, and refund you the remaining amount without any questions.

Special Instructions for DVDs, E-Books, Digital Downloads and Transcripts:
In the advent of a damaged or a non-functional CD or DVD, you can return it back to us along with the original packaging within 20 days from the date of purchase for a replacement of the same. No refunds are applicable on purchase of CDs, DVDs, E-Books, Transcripts and other digital downloads. However, you’ll receive CEU credits, if applicable, for the purchase.

Special Instructions for Live/Pre-Recorded Sessions (Webinars/Audio Conferences)
For live and pre-recorded webinars/audio conference you are entitled for a refund if:

  1. You are unable to attend the conference
  2. There were technical glitches at our end

In the event you request for a refund after attending the live/pre-recorded session stating that the sound was inaudible or you faced other audio problems, you need to mention the time and duration during which you faced the problem. In case, we are satisfied with the facts, we may process your refund. We are not liable for a refund if you:

  1. Left halfway through the session after logging in;
  2. Could not complete the session due to any technical problems at your (participant’s/attendee’s) end; or
  3. Were not satisfied with the presentation and content of the audio session.

When and how will I receive information on how to participate in the program?

Dial in instructions and a link to download the program materials are emailed to the email address on the account that ordered the audio conference 2 days prior to the program.

If you are ordering within 2 days before the program, your customer relations representative will give you this information over the phone or via email.

If you are ordering on the web within 2 days before the program, you will receive an email with this information soon after your order and credit card is verified.

**PLEASE NOTE**: If for any reason you do not receive your dial-in information or welcome kit instructions 24hrs prior to the conference, please call us immediately at 1-800-223-8720.

What is your mailing address?

AudioSolutionz LLC
2222 Sedwick Road,
Durham, NC 27713

Phone: (800) 223-8720
Fax: (800) 508-2592
E-Mail: [email protected]