Lowe’s Customer Service

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Lowe’s Home Improvement, founded in 1946, is one of the largest home improvement retailers in the United States. With over 2200 stores across North America, Lowe’s offers a wide selection of products for home repair, maintenance, remodeling, and decorating. Providing excellent customer service is a top priority for Lowe’s. Here is an overview of what you can expect when interacting with Lowe’s customer service representatives.

Contacting Lowe’s Customer Service

Official Lowe’s customer service : https://www.lowes.com/l/help/contact-us

There are several convenient ways to contact Lowe’s customer service:

  • By Phone: Call 1-800-445-6937. Representatives are available from 8:30am-6:30pm ET, 7 days a week.
  • Online Chat: Visit www.lowes.com and click “Let’s Chat” at the bottom right of the screen. Chat live with a representative.
  • Social Media: Message Lowe’s on Facebook or Twitter. Responses are typically provided within an hour.
  • In-Store: Speak to a customer service representative at the customer service desk.

When calling, you will speak to a representative within 30 seconds. Have your order number or customer account number ready for faster service.

Installation Support

For installation services such as carpet, flooring, cabinets, or appliances, call the installation support line for your geographic region:

  • North: 1-877-505-4923
  • South: 1-888-516-1010
  • West: 1-877-695-7664

Representatives are available 8:30am-7pm ET, 7 days a week. They can schedule your installation, provide status updates, and answer questions.

Sales Support

To ask about products, availability, pricing, and promotions, call the sales support line at 1-877-465-6937. Representatives are available 8am-12am ET, 7 days a week. They can look up inventory, place orders for pickup or delivery, find alternate products, and more.

Repairs, Warranties, and Protection Plans

For help with repairs, warranties, and protection plans, call 1-888-775-6937 from 8:30am-7pm ET, 7 days a week. Representatives can file warranty claims, schedule repairs, answer questions about protection plans, and assist with any other issues.

Customer Care

For general customer service inquiries not covered above, call 1-800-445-6937. This line is open 8:30am-6:30pm ET, 7 days a week. Representatives can provide order status updates, help with online accounts, handle returns and exchanges, look up purchase history, and address any other customer needs.

ProService Desk

Pro customers can call the ProService Desk at 1-844-569-4776 for specialized assistance. The ProService team offers extended hours and tailored support for professional renovators, remodelers, builders and other trade professionals.

In-Store Customer Service

Every Lowe’s store has a customer service desk staffed with knowledgeable representatives who can assist with:

  • Returns and exchanges
  • Looking up order status
  • Scheduling deliveries and installations
  • Placing orders for in-store pickup
  • Answering product questions
  • Checking pricing and inventory
  • Loading assistance

Features of Lowe’s Customer Service

Short Wait Times

Lowe’s call centers are staffed to minimize hold times. You can expect to reach a representative within 30 seconds when calling during business hours. Chat and social media responses are prompt as well.

Helpful Representatives

Lowe’s representatives are thoroughly trained on store policies, products, services, and systems. They can answer questions, resolve issues, and provide solutions to meet your needs.

Multiple Contact Options

With phone, chat, social media, email, and in-store contact, Lowe’s provides customers with convenient choices for assistance.

Extended Hours

While hours vary by contact method, Lowe’s offers customer service options 12-15 hours per day and assistance 7 days per week. The sales support line is open latest.


The ProService team caters support specifically to pros and contractors with later hours and industry expertise.

Consistent Experience

Lowe’s maintains standardized training and protocols across contact channels to deliver reliable, unified service.

Common Lowe’s Customer Service Requests

Here are some examples of how Lowe’s customer service can help you:

Schedule delivery or installation: Coordinating appliance, flooring, cabinet, or other installations. Scheduling delivery of online or in-store purchases.

Return or exchange item: Returning or exchanging a purchase within the allowed time period, with or without a receipt.

Check order status: Getting updates on order and delivery status. Tracking shipments.

Resolve issues: Fixing problems with damaged, defective, or wrong products. Handling missing pieces or parts. Resending documents.

Warranty support: Filing manufacturer warranty claims. Scheduling repairs and service for products under warranty.

Help with products: Answering questions about products – specifications, features, compatibility, colors, usage, etc. Providing buying recommendations.

Inventory lookups: Checking local store inventory availability for products. Finding alternate stores or options.

Payment assistance: Resolving issues with payments, coupons, gift cards, credits, and financing. Providing receipts and account history.

Pro support: Helping pros manage accounts, submit plans, check inventory, place orders, and handle other needs specific to their business.

General assistance: Any other customer service needs, the representatives are ready to help!

Tips for Contacting Lowe’s Customer Service

Follow these tips to get the best experience when contacting Lowe’s customer service:

  • Have your order number, customer account number, purchase receipt, or other relevant information ready
  • Be prepared to provide contact information such as name, address, phone number, and email
  • For in-store assistance, visit the customer service desk or look for employees in red vests
  • Call during less busy times like weekday mornings for shorter hold times
  • Double check store hours and department phone line hours
  • Stay calm and patient – the representatives are there to help you
  • Clearly explain your question or issue and what you are hoping to resolve
  • If needed, don’t hesitate to ask for a supervisor for additional assistance
  • Provide feedback afterwards about your experience to help improve service

The Lowe’s Customer Service Promise

Lowe’s is committed to providing excellent service and supports that with their Customer Promise:

“Together we will provide you with unbeatable customer service, quality products and the expertise needed to complete your home improvement project.”

They strive to make each customer interaction as helpful, efficient, and satisfactory as possible. Contact Lowe’s by phone, online, or in person and see how they fulfill this promise.

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