Shopmyexchange aims to provide excellent customer service to all authorized customers of Army & Air Force Exchange Service (The Exchange). As a one-stop shop for military personnel and their families, The Exchange offers a wide range of products and services while upholding core values of convenience, quality goods, and savings.
This article will cover key aspects of shopmyexchange customer service, including:
- Contact Information
- Account Management
- Shipping & Delivery
- Returns & Exchanges
- Warranties & Protection Plans
- Overseas Customers
- Product Recalls & Alerts
Ways to Get Help
shopmyexchange offers several convenient ways to get assistance with orders, accounts, and any issues that may arise.
Phone
Call toll-free at (800) 527-2345 or use the toll-free TDD line at (800) 423-2011. International customers can call (214) 312-6690.
Chat
Chat live with a customer service agent directly through shopmyexchange.com during business hours.
Send inquiries to [email protected] for assistance.
Social Media
Message shopmyexchange on Facebook or Twitter for help.
In-Store
Visit any Exchange store and speak to an associate for hands-on support.
Managing Your Account
As an authorized Exchange shopper, you can view order history, update profile and payment information, manage addresses, and more by signing into your account.
Key account management features:
- Order lookup
- Profile editing
- Payment methods
- Address book
- Email preferences
- Military Star card account
Delivery Options
shopmyexchange offers speedy fulfillment and flexible delivery:
- Free standard shipping on $49+ orders
- Free next-day shipping on $49+ orders to APO/FPO/DPO addresses
- In-store pickup at your local Exchange for online orders
- Curbside pickup at select locations
Return and Exchange Policy
shopmyexchange aims to make returns and exchanges easy:
- Online purchases can be returned by mail within 90 days
- In-store purchases can be returned within 90 days with receipt
- Specialty items like furniture may have different policies
- Simply start a return online or visit a store
Product Protection
Customers can add protection plans from Asurion on select purchases for defects, damage, theft, and more. Accidental damage plans must be added within 30 days.
Recalls and Safety Alerts
shopmyexchange promptly communicates any recalls or safety notices on products sold. Check the Recalls & Product Notices page for updates.
For Overseas Shoppers
International shipping, returns, and customer support is available. However, some items cannot ship outside the US. Duties/taxes may apply for orders to APO/FPO/DPO addresses.
Frequently Asked Questions
Check out answers to common questions about shopmyexchange customer service:
Who can shop at The Exchange?
- Active duty and reserve military members
- Retired military members
- Eligible family members
- Veterans with service-connected disability
- Others as authorized
What forms of payment are accepted?
- Visa, MasterCard, American Express, Discover
- Military Star card
- PayPal Credit
- Gift cards/Exchange Extra rewards certificates
- MILITARY STAR deferred payment option
How do I track my order?
Sign into your account and go to Order History to track status. You will also get email notifications on your order’s progress.
What is your price match policy?
shopmyexchange will match competitor pricing on identical items. Some exclusions apply. Call customer service for approval.
Do you offer discounted military travel deals?
Yes! Shop hotels, flights, cruises, and more at exclusive military rates.
Can I return Marketplace seller items to an Exchange store?
No, third-party Marketplace orders can only be returned to the seller. Contact them directly for return instructions.
How do I find product recalls or safety notices?
Check the Recalls & Product Notices page for any alerts on items purchased at shopmyexchange.
In Summary
Shopmyexchange makes customer service a top priority through various contact methods, flexible policies, product protection, and community support. As an exclusive benefit for the military community, The Exchange maintains helpful standards so military families can shop with confidence and peace of mind. Reach out anytime for assistance online or at a store near base.