ShopMyExchange Return Policy

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By Admin is the online store for military personnel and their families to shop tax-free. With a wide selection of products, competitive prices, and free shipping offers, it can be tempting to stock up on deals. But what if you need to return an item? This guide will explain everything you need to know about the ShopMyExchange return policy.

In-Store Returns

Most customers can return merchandise to any Army & Air Force Exchange retail store location. Just bring your receipt and the item with original tags and packaging.

  • An even exchange or refund can be made within 90 days, except for:
    • 30 days for jewelry, watches, camcorders, TVs, digital cameras, furniture, mattresses, and government-issue clothing.
    • 15 days for computers, tablets, software, GPS units, iPods, and unopened music/videos.
  • Non-refundable items include gift cards, prepaid cards, personalized items, special orders, firearms, ammunition, and more.
  • Major appliances can only be returned by contacting Home Depot within 48 hours of delivery.
  • Used or damaged items cannot be returned in-store. Call customer service instead.
  • Returns will be refunded in the original payment method or as an Exchange gift card.
  • Without a receipt, a merchandise card is offered for the item’s value.

Online Returns

  • Most products can be returned within 90 days of purchase by mail. Exceptions are listed in the online return policy.
  • Print a return shipping label from your Order History page.
  • Use original packaging when possible. Otherwise, use a sturdy box with padding.
  • Attach the label and ship the return.

Online Return Policy Exceptions:

  • 30 days for jewelry, watches, electronics, furniture, and mattresses.
  • 15 days for computers, tablets, software, GPS units, fitness devices, iPods, music, videos, and games.
  • Non-refundable items include gift cards, prepaid cards, personalized orders, uniforms, special orders, firearms, and ammunition.
  • 7 days to start a return request for handbags and Rolex watches purchased online.
  • Major appliances must be reported as damaged to Home Depot within 48 hours of delivery.
  • Missed deliveries will be returned after 30 days.
  • The manufacturer’s warranty applies after the return period ends.

Return Shipping Logistics

  • Get refunds for oversized shipping by contacting customer service.
  • To be reimbursed for customs fees, have the return certified by US Customs or the Post Office.
  • Returns of diamond jewelry or watches over $1000 must be sent by registered mail.
  • Expect refunds back to the original payment method, never to the gift recipient.

Special Returns

Certain items have different return policies or restrictions:

  • Major appliances: Inspect appliances at delivery. Report damages to Home Depot within 48 hours. Cannot be returned in-store.
  • BOPIS alcohol: Must be returned in-store with management approval.
  • Handbags and watches: Online-only returns within 7 days by calling vendor customer service.
  • Military uniforms: Cannot be returned once embroidery is added. Defective items can be exchanged.
  • Marketplace vendors: Check individual vendor return policies.
  • Personalized items: Cannot be returned or refunded due to customization.

Receiving Your Refund

Once your return is received and processed by the warehouse, expect your refund in:

  • 5-10 business days for credit card purchases
  • 14 business days for PayPal
  • Up to 30 days for check or money order payments

Exchanges are typically faster than refunds. If you don’t see your refund within the stated time period, contact customer service.


Understanding the ShopMyExchange return policies for in-store and online purchases ensures a smooth process if you need to send something back. Pay close attention to time limits based on product categories. Contact customer service if you have any questions before starting a return.

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